The short version: We collect the minimum data necessary to provide the Service. We don't sell your data. We use Stripe for payments and never store full card numbers. You can request your data or deletion at any time by emailing support@shelfsignal.ai.
ShelfSignal, Inc. ("ShelfSignal," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use ShelfSignal at shelfsignal.ai (the "Service").
ShelfSignal collects product review data from publicly accessible retail websites (e.g., Home Depot) in connection with products you add to the Service. This data includes review text, ratings, dates, author names, and photos that reviewers have posted publicly. We do not collect reviews without a user-initiated request.
| Purpose | Data used | Legal basis |
|---|---|---|
| Providing the Service (accounts, collections, analysis) | Account info, product data, review data | Contract performance |
| Processing payments | Email, billing details (via Stripe) | Contract performance |
| Sending transactional emails (alerts, password reset) | Email address | Contract performance |
| Customer identification on our website ("Trusted by" section) | Company name, company logo | Legitimate interest / consent (see Terms §3) |
| Improving the Service | Anonymized usage data | Legitimate interest |
| Fraud prevention and security | IP address, usage patterns | Legitimate interest |
| Legal compliance | As required by law | Legal obligation |
By creating an account, you grant ShelfSignal a limited license to display your company name and logo on our website and marketing materials to identify you as a customer (see Terms of Service §3 for full details). We display this information professionally and do not use it to imply any endorsement beyond identifying you as a customer.
To opt out, email support@shelfsignal.ai with "Logo License Revocation" as the subject.
We do not sell your personal information. We share information only in these limited circumstances:
We may disclose your information if required by law, subpoena, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business. We will notify you before your information is transferred and becomes subject to a different privacy policy.
We share information in other cases only with your explicit consent.
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
We implement industry-standard security measures including:
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you suspect a security breach, contact us immediately at support@shelfsignal.ai.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., payment records).
Request your data in a machine-readable format (CSV export available through Settings, or via email request).
Unsubscribe from marketing emails via the unsubscribe link in any email, or by emailing us. Transactional emails (password reset, alerts you've configured) cannot be disabled without account deletion.
Where we process data based on consent (e.g., logo usage), you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email support@shelfsignal.ai. We respond to all requests within 30 days. We may need to verify your identity before processing requests.
ShelfSignal uses a minimal set of cookies:
We do not use third-party tracking cookies, advertising cookies, or analytics cookies that profile you across sites.
ShelfSignal is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly. Contact us at support@shelfsignal.ai if you believe we have inadvertently collected information from a child.
ShelfSignal is based in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US. By using the Service, you consent to this transfer. We take steps to ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. The "Last updated" date at the top reflects the most recent revision.
For privacy questions, requests, or concerns, contact us at:
ShelfSignal, Inc.
Privacy Team
Wilmington, DE, USA
See also: Terms of Service